How to make a Complaint

We’re sorry if you’re unhappy with anything to do with Comic Relief - if you’ve got a complaint, please do let us know so we can try and help. We take all complaints seriously and we’ll be in touch as soon as we can once you’ve told us what’s wrong.

Complaints Procedure

Comic Relief is committed to resolving complaints in an appropriate, fair and timely manner.

If you would like to make a complaint, the best way to do this is by email. You can contact us at complaints@comicrelief.com.

Comic Relief UK
89 Albert Embankment
London
SE1 7TP
United Kingdom

Phone: 020 7820 2000
Fax: 020 7820 2222
Minicom: 0207 820 2005
Email: complaints@comicrelief.com

Please mark all written correspondence for the attention of the "Campaign Management team".

• We will acknowledge receipt of your complaint within 14 days of receiving it.
• We will carry out a full investigation of your complaint, and will advise you of our findings within 30 days of acknowledging receipt (provided that the incident you wish to complain about happened within three months of the date of your complaint).
• If your complaint concerns fundraising and you are dissatisfied with the outcome of our investigation, you may refer the matter to the Fundraising Standards Board, provided that you do so within two months of our response.
• Please note that we may be unable to investigate and resolve complaints if they refer to an incident more than three months in the past.
• Read our full complaints policy here.
• Please also note that any complaints concerning any programmes on the BBC should be directed to the BBC. Details can be found at www.bbc.co.uk/complaints.

Thank you.