Call centres

Call centres play a massive part in the success of both Red Nose Day and Sport Relief; taking thousands of donations and even fundraising themselves.

If you’re from one of the wonderful UK call centres who’ve supported us in the past, thank you! We hope you had fun and feel proud that you’ve helped to change lives here in the UK and across the world.

DID YOU KNOW?

Comic Relief holds the Guinness World Record for the most lines connected to one telephone number - 14,368.

Some call centres workers having fun for Sport Relief

What’s involved?

If being a Red Nose Day or Sport Relief call centre sounds like something you want to do, there are some requirements you need to meet:

  • You need to provide a minimum of 50 staffed lines, on a single deliver-to number, and be able to offer these lines between 6.30pm and midnight on our Night of TV.
  • You’ll need to recruit volunteers to cover the number of lines, plus a 20% surplus to keep line numbers consistent.
A call centre worker answering a Sport Relief call

What we’ll do

We know it takes planning to organise your Red Nose Day or Sport Relief call centre but we’ll be with you every step of the way.

You’ll have access to online resources, plus we host briefings around the country to make sure you know everything you need to before the big night. We also provide a Comic Relief contact to answer all your questions.

On the Night of TV itself, there’s a call centre helpdesk on hand to ensure everything runs smoothly.

Get in touch

If you’d like your company to be part of the next Red Nose Day or Sport Relief - or if you just have a question for us - email us at callcentres@comicrelief.com and we'll be straight back in touch with some info.

Testimonials

Atos

Atos - West Midlands

"From the military like planning right up until the donation lines closed at midnight. Supporting such a worthy cause was a pure pleasure."

British Airways

British Airways - London

"It was a thoroughly rewarding experience and a great feeling that we were helping to make a difference to the lives of so many."

Brightstar

Brightstar - North West

"It’s a privilege to be part of such a special event, our employees loved every minute and can’t wait to do it all again next year."

Testimonials 2

BT

BT - Scotland

"We had loads of organised fundraising activities in Dundee from painting our Managers faces funny for money, cake and candy, raffles and more throughout the day and continuing on to the evening, raising a whopping £3,450!!!"

Experian

Experian - East Midlands

"On the night, a whopping 112 volunteers had disco fever where food and drink flowed, calls came through thick and fast and volunteers got 'funny for money'!"

Homeserve

Homeserve

"Embracing the sport theme, Walsall and Preston went head to head in The Great Bike Challenge using exercise bikes to “race” the miles to each other’s sites."

Testimonials 3

Legal and General

Legal & General - Wales

"Opening up three of our largest call centres, Cardiff, Birmingham and Hove, to support this year’s Red Nose Day appeal night was by far one of the best ideas we’ve had in a while."

Merlin Entertainment

Merlin Entertainment - London

"It was a source of pride for us to take part again, both in seeing our team come together as well as helping such a worthy cause."

Saga

Saga - South East

"The response from our staff was overwhelming and the energy and excitement generated was just amazing. We can’t wait to do it again!!!"