Call Centres

Call centres play a massive part in the success of both Red Nose Day and Sport Relief; taking thousands of donations and even fundraising themselves.

If you’re from one of the wonderful UK call centres who’ve supported us in the past, thank you! We hope you had fun and feel proud that you’ve helped to change lives here in the UK and across the world.

DID YOU KNOW?

COMIC RELIEF HOLDS THE GUINNESS WORLD RECORD FOR THE MOST LINES CONNECTED TO ONE TELEPHONE NUMBER - 14,368.

Call centre volunteer giving the double thumbs-up

WHAT’S INVOLVED?

If being a Red Nose Day or Sport Relief call centre sounds like something you want to do, there are some requirements you need to meet:

  • You need to provide a minimum of 50 staffed lines, on a single deliver-to number, and be able to offer these lines between 6.30pm and midnight on our Night of TV.

  • You’ll need to recruit volunteers to cover the number of lines, plus a 20% surplus to keep line numbers consistent.

  • Due to regulatory changes we now require all our call centres to be fully PCI compliant and provide an Attestation of Compliance, or a Report of Compliance.

Call centre volunteer smiling wearing a Red Nose

WHAT WE’LL DO

We know it takes planning to organise your Red Nose Day or Sport Relief call centre but we’ll be with you every step of the way.

You’ll have access to online resources, plus we host briefings around the country to make sure you know everything you need to before the big night. We also provide a Comic Relief contact to answer all your questions.

On the Night of TV itself, there’s a call centre helpdesk on hand to ensure everything runs smoothly.

GET IN TOUCH

If you’d like your company to be part of the next Red Nose Day or Sport Relief - or if you just have a question for us - email us at callcentres@comicrelief.com(opens in new window).  Please be aware that due to regulatory changes we now require all our call centres to be fully PCI compliant and provide an Attestation of Compliance, or a Report of Compliance.

TESTIMONIALS

AXA employees in Red Nose Day costumes

AXA - GLASGOW

"Our staff were delighted to be involved and it created an incredible atmosphere in our offices. Comic Relief is a fantastic charity and we feel honored to have again played a part in the success of Red Nose Day."

BPHA employee in Red Nose Day apron

BPHA

"Our first time hosting a Call Centre for Comic Relief went way beyond expectations. Not only did everyone enjoy themselves, it had an amazing impact on morale and all agreed they’d do it again"

Experian employees wearing Sport Relief t-shirts and deeley-boppers

EXPERIAN - EAST MIDLANDS

"On the night, a whopping 112 volunteers had disco fever where food and drink flowed, calls came through thick and fast and volunteers got 'funny for money'!"

Call centre volunteer on an exercise bike

HOMESERVE

"Embracing the sport theme, Walsall and Preston went head to head in The Great Bike Challenge using exercise bikes to “race” the miles to each other’s sites."

Invesco employee waring silly Red Nose Day glasses

INVESCO

"The Invesco team spirit really took hold and the atmosphere was buzzing all evening. A huge thank you to everyone at Comic Relief for their time, energy and support in making it a great event."

Merlin Entertainment employees in cat facepaint and Red Nose Day t-shirts

MERLIN ENTERTAINMENT - LONDON

"It was a source of pride for us to take part again, both in seeing our team come together as well as helping such a worthy cause."

RSA staff cheering

RSA

"We were extremely proud to be associated with such a brilliant cause. Our teams will be talking about this event for years to come. Thank you for being a part of making RSA an amazing place to work."

Saga staff smiling wearing deeley boppers

SAGA - SOUTH EAST

"The response from our staff was overwhelming and the energy and excitement generated was just amazing. We can’t wait to do it again!!!"

Worldpay employee smiling and hula-hooping

WORLDPAY - GATESHEAD

"There were all kinds of fundraising activities, including bake sales, fancy dress competitions and stand-up bingo. It topped off a fabulous week, where the whole Gateshead site really came together."