Contact Us

Contact Us

Have a question, issue or idea? We're here to help. Please use the links below to contact us.

And don't forget to read our FAQs, the answer to your query might be right there.

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    General

    Before you get in touch, have you seen our FAQs? The answer to your question is more than likely to be there.

    If you have any general queries about Comic Relief, the best way to get in touch is by emailing us at info@comicrelief.com

    Alternatively, you can call us or send us a letter or fax. Here are our details:

    Comic Relief UK
    89 Albert Embankment
    London
    SE1 7TP
    UK
    Phone: 020 7820 2000
    Fax: 020 7820 2222
    Minicom: 0207 820 2005

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    Fundraising

    Have a question or idea that you'd like to share with us, or just need help from our Fundraising Team? Then, you've guessed it, take a look at our FAQs. It'll only take 30 seconds. And if you don't find what you need there, get in touch with our Fundraising Team by emailing them at fundraising@comicrelief.com.

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    Schools

    Want to know more about what your school or early years group can do for Comic Relief and what we can do for you? Then take a squizz at our FAQs! If the answer to your question isn't there, contact our Schools and Youth Team at schools@comicrelief.com and they'll be happy to help.

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    Partners

    Before we say anything about contacting our Corporate Team, have you looked in our FAQs section? You'll be surprised by what you'll find in there. If you've been there first, feel free to email partners@comicrelief.com to discuss how your organisation might work with us.

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    Site Problems

    If you're having problems with our website, get in touch by emailing us at webmaster@comicrelief.com. We'll get back to you as soon as possible.

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    Journalists

    For all your media enquiries, get in touch with our Media team at media@comicrelief.com.

Complaints

Complaints

We’re sorry if you’re unhappy with anything to do with Comic Relief. If you’ve got a complaint, please do let us know so we can try and help. We take all complaints seriously and we’ll be in touch as soon as we can once you’ve told us what’s wrong.

Complaints Procedure

Comic Relief is committed to resolving complaints in an appropriate, fair and timely manner.

If you would like to make a complaint, the best way to do this is by email. You can contact us at complaints@comicrelief.com.

Comic Relief UK
89 Albert Embankment
London
SE1 7TP
United Kingdom

Phone:  020 7820 2000
Fax: 020 7820 2222
Minicom:  0207 820 2005
Email: complaints@comicrelief.com

Please mark all written correspondence for the attention of the "Campaign Management team".

  • We will acknowledge receipt of your complaint within 14 days of receiving it.
  • We will carry out a full investigation of your complaint, and will advise you of our findings within 30 days of acknowledging receipt (provided that the incident you wish to complain about happened within three months of the date of your complaint).
  • If your complaint concerns fundraising and you are dissatisfied with the outcome of our investigation, you may refer the matter to the Fundraising Standards Board, provided that you do so within two months of our response.
  • Please note that we may be unable to investigate and resolve complaints if they refer to an incident more than three months in the past.
  • Read our full complaints policy here.
  • Please also note that any complaints concerning any programmes on the BBC should be directed to the BBC. Details can be found at www.bbc.co.uk/complaints.
  • Thank you.

Complaints Policy

Complaints Policy

Comic Relief is committed to resolving complaints in an appropriate, fair and timely way. We welcome feedback as it helps us to understand more about how the public feel about the work we do and our campaigns, and it gives us an opportunity to improve the way we work.

This policy sets out how you can make a complaint, what you can expect from Comic Relief when you do so and how you can escalate a complaint if you are unhappy with the outcome.


1. Making a Complaint

Comic Relief defines a complaint as a considered communication from a member of the public which states:

- An expression of anger, upset or dissatisfaction.

- Something that is the cause or subject of protest or outcry.

- An allegation concerning Comic Relief, its fundraisers, a partner or organisation supported or funded by Comic Relief.

A complaint can be made by email, telephone, in person, by letter or fax. Details on how to get in touch can be found in the Contact Us section on comicrelief.com (and rednoseday.com and sportrelief.com).


2. Comic Relief's Complaints Process

Comic Relief takes complaints seriously and has an internal process which guides how we handle complaints.

We will respond to a complaint within 14 days of receiving it. If a complaint requires further investigation, we will send an interim response and will advise you of our findings within 30 days.

Comic Relief handles all complaints impartially, and making a complaint will not affect the future level of service you receive from us.

2.1 Complaints about programming

Any complaints concerning programmes on the BBC should be directed to the BBC. Details can be found at bbc.co.uk/complaints.

2.2 Timing of complaints

We may be unable to investigate and resolve complaints if they refer to an incident more than three months in the past.

2.3 Complaints and anonymity

Comic Relief can usual only investigate complaints where the identity of the complainant is known so that it is possible to go back and verify information if needed. When an anonymous complaint is received of a serious nature, Comic Relief may consider investigating if there is enough information to guide further enquiries.

2.4 Regulatory and legal bodies

Comic Relief may decide to pass a complaint to regulatory or legal authorities (e.g. the Charity Commission or the police) in the UK if there is a reasonable basis to suspect that an organisation or individual have acted illegally.


3. Complaints About Grant Making

3.1 Comic Relief grant-making procedures

Comic Relief works hard to ensure that the assessment of applications and management of grants is done in a fair and consistent way.

Comic Relief cannot consider appeals against the rejection of an application by a short-listing team or a final decision by Trustees to reject an application or withdraw a grant.

If an organisation or individual is unhappy about our decision making, application processes or our management of a grant, the complaints process outlined in section 1 should be followed.

3.2 Complaints about organisations funded by Comic Relief

Comic Relief will usually only consider complaints against funded organisations regarding:

- Failure to comply with conditions of grant.

- Allegations of inappropriate behaviour by organisation staff.

- Concern over the effectiveness or transparency of governance, financial and resource management systems.

- Allegations about an organisation or individuals within the funded organisation that, by association, may damage Comic Relief’s reputation.

If an individual or organisation would like to make a complaint regarding an organisation funded by Comic Relief, they should follow Comic Relief’s complaints procedure outlined in section 1.

In some instances it may be agreed that the complaint should be passed to the grant holding organisation so that they can undertake their own investigation. Comic Relief will always seek to keep the complainant’s identity in confidence, unless otherwise agreed with the complainant.


4. Escalating a Fundraising Complaint

If your complaint specifically concerns fundraising and you are dissatisfied with the outcome of the complaints, you may refer the matter to the Fundraising Standards Board, provided that you do so within two months of the response.