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Terms of use

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How to report concerns


Terms of use

By using this Site you accept these terms of use as from the date you first access this Site. Comic Relief may modify these terms of use at any time by updating the text of this page, so please check back regularly.



In these terms of use, the following words have the following meanings:

  • "Content" means all content on this Site, including all information, graphics, trade marks, logos, designs, text, photos, films, sounds, software and applications;
  • "Contribution(s)" means anything that a user posts on this Site or sends to Comic Relief, including any photographs, video or audio clips, comments or posts or competition entries;
  • "Site" means any website which Comic Relief owns or controls, and from which a link has been created to these terms of use;
  • "these terms of use" means the terms of use set out below, as well as our privacy policy and any other terms and conditions on this Site; and
  • "you", "your" and "yours" means a person(s) accessing this Site.



This Site and all the Content on it is owned by Comic Relief (or its licensors and content providers). All rights in the Content are reserved to their respective owners, unless expressly stated otherwise.

Any Contribution you send or post to this Site remains your property, but Comic Relief may use your Contribution as described under "Your Contributions" below. You may not use any Content on this Site unless it is expressly stated that you may do so. Where we state that it is permitted, you may download Content for the purposes of raising awareness about Comic Relief.

You may not:

  • Use any Content on this Site for personal gain, for any commercial purpose, to advertise or sell any products or services, or to promote a business;
  • Copy, transmit, store or distribute any part of this Site, unless we have expressly indicated that you may do so. You may not alter, modify, adapt, reverse engineer, disassemble or create derivative works of any software which is accessible through this Site; or
  • Collect or use any personal details from this Site.


Your Contributions

If you send or post any Contributions to this Site or to Comic Relief, you confirm that you are granting Comic Relief a perpetual (and irrevocable), royalty-free, worldwide, non-exclusive licence to use the material in your Contribution for any purpose in any media in any part of the world. This includes the right for Comic Relief to copy, edit, publish, grant sub-licences, and exercise all other copyright and publicity rights over the material. You also waive all ‘moral rights’ in the materials (‘moral rights’ are described in the Copyright, Designs and Patents Act 1988).

If you do not wish to grant us these rights, please do not send or post your Contribution to this Site or to Comic Relief.

You must not post or send any material or information to this Site or Comic Relief that you do not have permission to use, for example clips of music videos or TV shows. By sending or posting a Contribution to this Site or Comic Relief you warrant that:

  • Your Contribution does not infringe any person’s intellectual property rights, which include any copyright, moral rights or trade mark rights;
  • You have all the necessary rights to post or submit the Contribution and to grant us the rights described in the these terms of use; and
  • You have necessary permission from everyone in a picture or video. For children and young people the permission must be from their parent or legal guardian.


You should always give careful consideration before making public any personal information about yourself or anyone else (for example telephone number, home address or email address), especially anything that could identify a child or young person.

Comic Relief does not endorse any Contribution or any opinion, statement, or advice expressed by users of this Site. To the fullest extent permitted by law, Comic Relief expressly disclaims all liability in connection with any Contributions made by users of this Site.


Unlawful use

You may only use this Site for lawful purposes and you agree to comply with all applicable laws, regulations and codes of conduct and to be solely responsible for all things arising from your use of this Site. You may not submit, publish, post, distribute or transmit any defamatory, offensive, infringing, obscene, indecent or unlawful or objectionable Contributions. You may not interfere with anyone’s use or enjoyment of this Site, for example by threatening, bullying or sending junk mail. If Comic Relief in its sole discretion considers that any Contribution, conduct or use of this Site breaches these terms of use or is unlawful or inappropriate in any way, we reserve the right to do any or all of the following actions (without prior notice): 

(a) warn you via email and require you to discontinue such conduct or use
(b) delete any Contribution you have posted to this Site or which features in any personal area
(c) discontinue your registration with this Site or any service being provided; and/or
(d) take other measures, including terminating, suspending or restricting use of this Site, and/or passing details to relevant third parties, including email providers, the police or other authorities. Any action that we take is without prejudice to any of our accrued rights.


Registration and passwords

If you register with us and are asked to provide a password, you agree:

  • To keep your password secure and confidential and not allow anyone else to use your email address or password to access this Site;
  • To notify Comic Relief immediately if you become aware of any improper or unauthorised use of this Site or your details or your password:
  • Not to do anything which would assist anyone who is not a registered user to gain access to any password-protected area of this Site; and
  • Not to create additional registration accounts for the purpose of abusing the functionality of the Site, or other users, or to seek to pass yourself off as another user.


Limitations of liability


Comic Relief (and its group companies, officers, trustees, employees and agents) shall not be liable or responsible for any claim, loss, damage, costs and expenses of any nature (including without limitation for any direct, indirect, incidental, special, punitive, or consequential damages whether resulting from breach of contract, negligence or any other cause of action) arising in connection with this Site or your use of it (including, without limitation, for any Contributions to this Site by users, for any viruses, bugs, trojan horses or other contamination resulting from use of this Site, for any interruption or delays to the use of this Site, or for any errors, omissions or inaccuracies in any Content on this Site). Nothing in these terms of use shall exclude or limit any liability for death or personal injury arising from negligence, or for any other liability which cannot be excluded or limited by law.

You agree that you are solely responsible for your use of this site, and that to the fullest extent permitted at law, Comic Relief, its officers, trustees, employees and agents do not make any representations and do not give any warranties, express or implied, concerning this Site and the Content. In particular, Comic Relief does not warrant or represent that this Site or the Content is virus free.

All software provided by third parties (for example Acrobat Reader and RealPlayer) is the sole responsibility of that third party.


Third party websites

This Site may contain links to websites operated by parties other than Comic Relief. Such links are provided for your convenience only and you access these links at your own risk. Comic Relief is not responsible for the content of any third party websites linked to or from this Site.



You agree to indemnify Comic Relief (and its group companies, officers, trustees, employees and agents) from all claims, loss, damages, costs and expenses arising in connection with your use of this Site, or your breach of any of these terms of use, or any Contribution made by you (or through your account) on this Site. This obligation shall survive the end of these terms of use and your use of this Site.


General provisions

If any provision of these terms of use is deemed to be invalid by a court of competent jurisdiction, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Any failure or delay by Comic Relief in asserting any of its rights or of any provision of these terms of use shall not constitute a waiver of such right or provision. Comic Relief reserves the right at its sole discretion to discontinue or amend any aspect of this Site at any time.


Governing law and jurisdiction

These terms of use shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts. Comic Relief is a charity registered in England, Wales and Scotland and its fundraising activities are directed at the United Kingdom only.


Donations and sponsorship

If you wish to donate to Comic Relief or sponsor anyone raising money for Comic Relief, please note that your donation or sponsorship is non-refundable. If you sponsor someone to do any activity for Comic Relief, your sponsorship is not conditional on the activity being completed.

Last updated December 2014


Giving Page terms of use

In addition to our website Terms of Use, you must follow these rules when you use Comic Relief Giving Pages:

  • You may only use the Giving Pages to fundraise for Sport Relief / Red Nose Day / Comic Relief.
  • You must not advertise, sell anything or promote a business other than for fundraising.
  • You must not use inappropriate usernames, passwords or page names.
  • Anything you post must be civil, polite, tasteful and appropriate.
  • Anything you post must not be unlawful, inappropriate or objectionable - this includes anything obscene (e.g. violent or sexually explicit), defamatory, or that someone else might find offensive, upsetting, abusive or threatening.
  • You must not behave disruptively, offensively or abusively – this includes threatening, bullying, harassing or revealing personal details about someone else without their permission.
  • Please make sure you have permission from everybody appearing in pictures that you post. This is especially important for children under 16 – you should have the express permission of their parent or guardian, and should consider whether it’s appropriate to post the material at all.
  • Please do not post anything which is copyrighted, such as music videos or TV shows, and which you don’t have permission to use.
  • If you are not the child’s parent/guardian and wish to set them up with a Comic Relief Giving Page, you must ensure that you have permission from their parent/guardian to do so.
  • If supporters aged under 16 wish to set up their own Giving Page they must have their parent/guardian’s permission to do so and to supply their email address. We recommend that all fundraising is supervised by a responsible adult.
  • Under 16s with a Giving Page must only use the Facebook functionality if they are 13 years old or over. We recommend they also check their Facebook privacy settings are appropriate before sharing anything on their Giving Page.
  • The views expressed on the Giving Pages and the Fundraiser Showcase pages are those of members of the public, and not necessarily those of Comic Relief.


Give with confidence

Direct Marketing Association (DMA)

Comic Relief is a member of the Direct Marketing Association (DMA), the body responsible for driving high standards in direct marketing through self-regulation.

As a member of the DMA, we agree to adhere to the Direct Marketing Code of Practice. This commitment to the highest standards of marketing and best practice means that our advertising and marketing is responsible, reliable and respectful.

For more information about the DMA, please visit

we're a dma member


Fundraising Regulator

Comic Relief is registered with the Fundraising Regulator, and is committed to following its Fundraising Promise and Code of Fundraising Practice.

As a member, we adhere to the Fundraising Promise, which commits us to the highest standards of fundraising good practice, ensuring that our fundraising is legal, open, honest and respectful.

We are committed to following the Code of Fundraising Practice, which outlines the standards expected of all charitable fundraising organisations across the UK.

If you would like more information about the Fundraising Regulator, or wish to refer a fundraising complaint to them, please visit the website.

registered with fundraising regulator


How to report concerns

How to raise concerns about our organisation or operations.

This policy is for:

  • All employees (which, for the purpose of this policy, includes all full and part time and all permanent and fixed term workers employed by Comic Relief on contracts of employment).
  • And those:
    • Performing work for Comic Relief (such as agency workers, consultants, volunteers and contractors), and
    • Who otherwise work with us (for example, who work for a company providing services to Comic Relief)
  • And also those:
    • Who have contact with Comic Relief (such as those engaged in projects we support and those who participate in functions and events we are involved with or organize), and
    • Who otherwise wish to raise a concern about our organisation or operations

We are committed to operating with openness, honesty and integrity.

A vital part of this commitment is ensuring those who work with us and for us and others know how to raise concerns and have confidence that they will be supported if they raise such concerns. This policy therefore sets out how those who have concerns about our organisation or operations can freely report any such concerns and what will then happen.


Overview of this policy

This policy provides guidance on:

  • the concerns it may be appropriate for you to raise;
  • the way in which you can raise concerns;
  • how we will treat and investigate your concerns; and
  • the protections available to you where you so report.


What is whistleblowing?

Where a concern is raised by an employee about the operations or organisation of their employer it is commonly called “whistleblowing”.

We wish to make sure that anyone who has a concern about Comic Relief, whether they work for us or not, receives guidance via this policy on how to raise issues. It is for this reason that we call this policy “how to raise concerns” and not “whistleblowing”. Therefore, whether you work for us, with us or otherwise, we strongly encourage you to raise any concerns you may have in relation to our organisation or operations by following the steps set out in this policy.


What type of concerns might this policy apply to?

We would encourage you to report any concerns to us. Specific issues might relate to:

  • bribery or corruption (for more details please see our Anti-Bribery and Corruption Policy),
  • fraud or other criminal activity,
  • fundraising
  • safeguarding issues involving children or vulnerable adults
  • health and safety concerns
  • employment concerns (such as discrimination or potential discrimination),
  • breach of legal or professional obligations

Please note these are intended to be examples and is not an exhaustive list. Please do report any concerns that you may have, even if not included in the above list.


How to raise a concern

This policy is designed to ensure concerns are raised, as it is only when we are made aware of concerns that we can investigate and take appropriate action.

In table below, we provide guidance as to who may report issues, with suggestions as to where such issues might be reported.

Who is reporting

Type of issue

How to report

Employee (or equivalent)


Comic Relief designated contact or Public Concern at Work

Service Provider/Partner (those who Comic Relief enters into contracts for services or goods)


Comic Relief designated contact

Grantees (those who Comic Relief supports through its funding activities)

Concerns about Comic Relief’s organisation or operations, fraud, or potential fraud

Comic Relief designated contact


Comic Relief Designated Contacts are senior members of the Comic Relief team who will play an independent role in relation to any concern that is raised and will ensure it is investigated appropriately and ensure that appropriate action is then taken.

Public Concern at Work - is an independent charity that operates a confidential helpline that is aimed at employees.

In the table below, we provide additional guidance on how to report specific issues and also provide contact details for the Charity Commission. We are regulated by the Charity Commission and the Charity Commission will provide you with guidance with any concerns that you might have in relation to our organisation or operations.

Type of issue

How to report

Any concerns about the safety or welfare of children or vulnerable adults (“safeguarding”)

Reports should be made to the relevant local authority (see here for more details)

Any concerns about Comic Relief’s fundraising activities

The Fundraising Regulator (see here for more details)

Any concerns about Comic Relief’s approach to data privacy

The Information Commissioners Office (see herehere for details)

Any concerns

The Charity Commission (see here here for details).


Method of Reporting - Employees and those who work with us

We hope your first conversation in relation to any concern you have as to our organisation or operations will be with your manager. We recognize there be circumstances where you would prefer not to raise your concerns with your manager and in this case please refer to the tables above as to how to report any such concern.


What happens when I raise a concern with Comic Relief?

For employees – we will generally start our investigation by arranging a meeting with you to discuss your concerns.

For others – a Comic Relief Designated Contact will contact you as soon as possible to discuss your concerns.

Please be assured, we will investigate all concerns independently, promptly, and thoroughly and the outcome of our investigation will be reported back to you. Please also be aware that a possible consequence of our investigation may be that we refer the matter to an external agency (for example. the appropriate Regulator) for further investigation.


Anonymous reports

Anonymous disclosures are more difficult for us to investigate and we would therefore ask that you identify yourself when making contact. If you wish to disclose your name on a confidential basis, we will make every effort to maintain this confidence (noting we may need to disclose to those involved in investigating and as part of the outcomes of any investigation, but that we will discuss this with you before we disclose your name).


Protection and support for those who raise a concern

We are committed to openness and will support you where you raise good faith concerns about our organisation or operations, even if they turn out to be mistaken.

We acknowledge individuals who raise concerns may be concerned about repercussions and please be assured you will not suffer any repercussions as a result of raising good faith concerns. If you believe that you have suffered any detrimental treatment as a result of raising a concern, you should please inform one of our Comic Relief Designated Contacts. If the matter is not remedied you should please raise it formally with our Chief Executive Officer.

Please note we will not tolerate any action taken against anyone who raises a concern (threats, retaliation, punishment or any form of detrimental treatment). If you are involved in such conduct you may be subject to sanction (which for employees may include disciplinary action). Please also note that we reserve our right to take action in the event if any concerns that are not raised in good faith.



Public Concern at Work

Helpline: 020 7404 6609