In order to answer your query we will hold your name, email address and any supporting information you give us on our systems. The Fundraising Regulator requires us to keep your personal data for 6 years so that we can report on the number of complaints and enquiries we receive. Your personal data is not passed to the regulator. We’ll keep your data safe, we won’t sell it, and we won’t use it for marketing.
If you'd prefer to contact us by post or fax, send your letter here:
89 Albert Embankment
Tel: 020 7820 2000
Fax: 020 7820 2222
If you're unhappy with any aspect of Comic Relief, Red Nose Day, or Sport Relief you can read our full complaints policy.
Any complaints concerning programmes on the BBC should be directed to the BBC. Details can be found at bbc.co.uk/complaints.
If your complaint concerns fundraising and you are dissatisfied with the outcome of our investigation, you may refer the matter to the Fundraising Regulator. For more information please go to fundraisingregulator.org.uk