If you are under 18, please ask your parent to submit your question. In order to answer your query we will hold your name, email address and any supporting information you give us on our systems. The Fundraising Regulator requires us to keep your personal data for 6 years so that we can report on the number of complaints and enquiries we receive. Your personal data is not passed to the regulator. We’ll keep your data safe, we won’t sell it, and we won’t use it for marketing.
Contact our Reception on 020 7820 2000 or the Supporter Services Team about fundraising, donations and Sport Relief 2020 on 020 7820 2080. You can phone us Monday to Friday, 9:30 to 17:30.
If you'd prefer to contact us by post or fax, send your letter here:
89 Albert Embankment
Fax: 020 7820 2222
If you're unhappy with any aspect of Comic Relief, Red Nose Day, or Sport Relief you can read our full complaints policy.
If you are concerned about aspects of what we do you can refer to our policy on how to raise concerns.
If you have concerns about a safeguarding issue or would like to speak to member of our safeguarding team about any concerns, please contact the team directly on email@example.com.
If your complaint concerns fundraising and you are dissatisfied with the outcome of our investigation, you may refer the matter to the Fundraising Regulator. For more information please go to fundraisingregulator.org.uk
Any complaints concerning programmes on the BBC should be directed to the BBC. Details can be found at bbc.co.uk/complaints.