1. INTRODUCTION
1.1. We are Charity Projects (a registered charity) operating under the name of Comic Relief. Our purpose is a just world free from poverty. Your support (including by fundraising, donating, taking part in our campaigns/ events or being a funded partner) enables us to work toward achieving our purpose.
1.2. When you support us and we engage with you, we will often receive your personal information (for example, your name, address and email address). We recognise the trust you place in us when you share your personal information. We are committed to operating with openness, honesty and transparency.
1.3. In this notice, we provide you with details of the personal information we collect when we engage with you, how we will use and look after your personal information, your privacy rights and how the law protects you.
1.4. When we refer to funded partners, we include our intermediaries and their sub-funded partners.
2. WHO WE ARE
2.1. Charity Projects is a registered charity in England and Wales (charity number: 326568) and Scotland (charity number: SC039730) and company limited by guarantee (registered number: 01806414). We operate under the name of Comic Relief. We also have a trading entity, Comic Relief Limited (registered number: 01967154). In this notice we refer to these entities as "Comic Relief" or "we", "us" or "our".
2.2. We are responsible for looking after your personal information.
2.3. Our Director of Legal & Assurance is our Data Protection Officer and is responsible for any questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your rights, please contact our Director of Legal & Assurance using the contact details set out below.
3. CONTACT DETAILS
Our full details if you wish to contact us are:
3.1. Full name of legal entity: Charity Projects (Operating name - Comic Relief)
3.2. Name or title: Director of Legal & Assurance
3.3. Email address: DPO@comicrelief.com(opens in new window)
3.4. Postal address: Comic Relief, 6th Floor, The White Chapel Building, 10 Whitechapel High Street, London E1 8QS Telephone number: +44 (0) 20 7820 2000
4. PLEASE INFORM US OF CHANGES TO YOUR PERSONAL INFORMATION
4.1. It is important that the personal information we hold about you is accurate and current. You can update your details using the Update your preferences form or please Contact Us to provide an update if your personal information changes.
5. THE TYPES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU
5.1. Personal information is any information relating to an identified or identifiable individual. We may process (e.g. collect, use, store and transfer) different kinds of personal information about you when we engage with you, including:
5.1.1. Identity information including your name, gender, date of birth, username, and social media IDs or similar identifiers.
5.1.2. Contact information including your billing address, delivery address, email address and telephone numbers.
5.1.3. Donation/Transaction information including details about donations you have made and payments to and from you (including bank and credit card information), tax details for Gift Aid and other details of products and services you have purchased from us.
5.1.4. If you have left us a legacy, identity and contact information about your executors.
5.1.5. Technical information including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
5.1.6. Profile information including your username and password, your interests, preferences, feedback and survey responses.
5.1.7. Usage information including information about how you use our website, products and services.
5.1.8. Marketing and communications information including your preferences for receiving marketing from us and third parties and your communication preferences.
5.1.9. Any content you provide to us including your image, videos, voice recordings and/or biographical material. More information may be set out in any consent or release form you provide to us.
5.1.10. Information about your organisation and its employees and stakeholders including, where applicable, your directors, trustees, office addresses, email addresses, phone numbers and bank details. In some cases, we may need further details such as date of birth or home address of key persons. If we request further details of beneficiaries or volunteers, we will discuss this with you and ensure that this is obtained in accordance with any safeguarding concerns and data protection laws.
5.2. Where we refer to personal information in this notice, it might include any or all of the above.
5.3. We also collect, use and share aggregated information. This includes statistical or demographic data. Aggregated information may be derived from your personal information but is not usually considered personal information as this data does not directly or indirectly reveal your identity. For example, we may aggregate usage information to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated information with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice.
5.4. We do not generally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). If we do collect such data, where possible we will collect this in a way where the information you provide is anonymous. There may be occasions where we collect special category data which cannot be provided anonymously (for example, we may ask for medical information from you if you take part in any event which requires physical activity, and you may provide us with health information as part of your contribution to our storytelling). We will only collect such special category data where we have your explicit consent, or an exception applies under data protection laws.
6. CHILDREN
6.1. We will collect personal information and engage with a person under the age of 18 in accordance with this privacy notice (for example, if you set up a giving page with us), however, please note, if you are under 18, you must have your parent or guardian's permission before you provide us with any personal information.
6.2. If you are under the age of 18, we will also require a parent or guardian's consent to us engaging with you.
6.3. We will typically collect the parent or guardians' personal information and not that of the child, unless the parent or guardian consents to us gathering the information of the child (for example, for our Adopt a Red Nose regular giving product).
7. HOW WE COLLECT YOUR PERSONAL INFORMATION?
7.1. We collect personal information in the following ways:
7.1.1. Directly from you - this includes where you donate or fundraise, sign up to one of our events, purchase products from our online shop or communicate with us.
7.1.2. Indirectly from third parties (for example Just Giving, ParentPay or Sport for Charity) – this includes the information you have shared with them. These organisations may pass your data to us where you have indicated that you wish to support us.
7.1.3. Social Media – we may receive information through your use of social media (for example, Instagram, Facebook, X (formerly known as Twitter) and YouTube), depending on your settings or the privacy policy of these social media sites. Please refer to the privacy policies that these sites use for details of how to change your settings.
7.1.4. To build our understanding and run due diligence checks we may receive information from reputable public sources (for example, from news sources, postings on LinkedIn or information held on Companies House), as well as information from third party organisations we engage to help us understand individuals' preferences and potential to support us.
7.1.5. Cookies (and automated technologies or interactions) – we may automatically collect technical information about your equipment, browsing actions and patterns. We collect this personal information by using cookies, server logs and other similar technologies. Please see below for more information on cookies.
7.1.6. Third parties - we may receive personal information about you from various third parties including technical data from analytics partners like Google, from search engine providers like Bing Webmaster Tools, from technical, payment and delivery service providers like Stripe and lifestyle and demographic insight data from third party segmentation/marketing partners.
7.1.7. Third Party Websites – when you use our websites or otherwise engage with us, you may receive links to third-party websites, plugins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we would please encourage you to read the privacy notice of every website you visit as that will govern how that website will process your personal information.
7.1.8. Third Party Platforms for funded partners – when you use our funding management system and any related tools or applications, we may use the information provided in order to contact you in connection with your activities and the funding, run any necessary verification, due diligence, fraud, sanctions or monitoring checks, and arrange payment of the funding.
8. HOW WE USE YOUR PERSONAL INFORMATION
8.1. We will not sell your personal information (and we also do not buy personal information). We only wish to contact you in a way that is consistent with our relationship (i.e. how you would expect to be contacted and with materials you would expect to receive from us).
8.2. Our communications may include information about our objectives and work, the activities we fund and the impact of your support as well as requests for donations, fundraising or other support. We will use your personal information to tailor and target our communications to you.
8.3. We will use your personal information in a number of ways, including:
8.3.1. To send you marketing emails, SMS texts or WhatsApp messages, or make marketing telephone calls to you, where we have your consent.
8.3.2. To send you marketing communications by post, or to otherwise engage with you using email, SMS text or WhatsApp, based on our legitimate interests (or those of a third party). For more information on this, please see "Legitimate Interests" below.
8.3.3. To provide you with information about our work and activities.
8.3.4. So that we can fundraise effectively and efficiently (for example, by analysing and segmenting our supporters by location, demographics, previous donations or previous activities and to identify your interests and motivations and the level of support you may potentially be able to give to us, or to identify other people like you who may be interested in supporting us).
8.3.5. For research and analysis purposes (for example, by inviting you to participate in surveys or research or analysing usage data from our website to improve our content or user experience).
8.3.6. For our charitable purposes (for example, where we tell stories to explain our objectives and the work we do).
8.3.7. For the provision of services or administration, for example:
9. Dealing with donations, including communications to confirm and say thank you, for Gift Aid or for other administrative reasons relating to your donation.
10. Dealing with any transaction you enter into with us and for us to fulfil any contract with you (for example, where you purchase from our websites).
11. Managing our events.
12. Managing entries into competitions and prize draws.
13. Preparing reports about our work, services and events.
14. If you provide any content to us.
15. Administering our websites and monitoring website use (to enable us to improve user experience).
16. Responding to your enquiries.
17. Notifying you about changes or updates to the website, our services or our funding processes.
18. Displaying content in a device appropriate way (for example, if you are using a mobile).
19. For internal record keeping (we will keep a record of our relationship).
19.1.1. Carrying out fraud prevention and money laundering checks, undertaking credit risk activities and in relation to legal claims we take or defend.
19.1.2. Managing the page you have set up to support your donations to us (your giving page) or any other accounts you hold with us. If you have already provided us with your personal details to take part in our campaigns (for example, when setting up a giving page, or ordering from our online shop), and you indicate you want to take part in another campaign (for example, by entering an event or setting up a new fundraising page) we will use the details you gave us previously to save you having to give them to us again.
19.1.3. In relation to our funding (including in relation to funding applications and the activities we fund). For example, we may contact applicants to discuss their applications and funded partners to discuss their obligations under their Conditions of Funding (including reporting), their activities and how we can assist them.
19.1.4. To safeguard those who work for or with us (or we otherwise engage with).
19.1.5. To process and administer your application for a job (or to volunteer).
19.1.6. Where we are required by law to disclose or otherwise use your information.
20. BUILDING OUR UNDERSTANDING
20.1. We will build our understanding of you, including by using profiling and screening techniques so that we understand your background, interests, motivations and your potential to make donations. We will use your information, information from reputable public sources and from third parties we engage (who provide a service to better understand individuals' preferences and potential to donate). We build our understanding to enable us to tailor and target our communication and engagement with you to ensure that:
20.1.1. we are providing you with the best and most relevant experience; and
20.1.2. we make the best use of our resource (and do not waste resource by directing our engagement activities to those who do not wish to be so engaged).
20.2. If you do not wish for us to build our understanding of you in this way, please Contact Us to let us know.
21. DISCLOSURES OF YOUR PERSONAL INFORMATION
21.1. We may share your personal information with our suppliers, including those who provide us with IT services, system administration, our funding management system and related tools or applications, as well as other services (including supporter engagement and market research). We enter into contracts with these organisations that require them to comply with data protection laws and to ensure they have controls in place to protect the security of your information. These suppliers include:
21.1.1. Payment service providers: If you make a donation or payment on our site, cookies are used by our payment services providers (such as Braintree, GoCardless, PayPal and Stripe) to enable your visit to be identified between page loads, and to make sure that at the payment point only your specific computer can continue with payment.
21.1.2. Google Analytics: We use a service called Google Analytics which collects information about how visitors use our website. We use this information to compile reports and to help us improve the website. The information we collect includes the number of visitors to the website, where visitors have come to the website from and the pages they visited. The information is collected and processed in a way that does not directly identify anyone. Where sites or apps have implemented Google Analytics with other Google Advertising products, like Google Ads, additional advertising identifiers may be collected. Users can opt-out of this using our cookie settings. We rely on consent as our basis for processing and only collect the analytics information if you opt-in to the use of non-essential cookies and similar technology.
21.1.3. CRM: we have a customer relationship management (CRM) platform, marketing platform and grant management system, to keep an accurate record of all of our interactions with our supporters and their marketing preferences and to manage our grant-making.
21.1.4. CRM back-up: we use a separate provider in combination with our CRM system to retain and delete information.
21.1.5. Findock: if you make a donation to us, we may provide your data to Findock. Findock will capture donor information which is necessary for Comic Relief's Gift Aid declarations and automatically submit Gift Aid claims for eligible donations to HMRC. They will also provide us with a full audit history of Gift Aid declarations and claims.
21.1.6. Analytics and search engines: We may share data with analytics and search engine providers who assist in the optimisation of our site and our services.
21.1.7. Marketing/segmentation providers: We work with marketing/segmentation specialists who may provide us with lifestyle and demographic insights to enable us to tailor and target our communications.
21.1.8. Supporter engagement: we work with specialist software providers who help us to effectively engage with supporters across our different communication channels.
21.1.9. Professional advisors: we work with professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
21.1.10. Fulfilment agencies: we use third party suppliers to send out orders from our shop, fundraising packs etc. and to send postal thank you messages to our supporters. We will share your information with them where it is required to fulfil your order.
21.2. If you have given us a legacy gift, we may share information with other co-beneficiaries or your executors in connection with the administration of that gift.
21.3. We may share your personal information where we are under a legal duty to do so, including to HMRC, regulators and other authorities.
21.4. We receive funding from various sources, including government entities (such as the UK Department for Digital, Culture, Media & Sport (DCMS) and the UK Foreign Commonwealth and Development Office (FCDO)). These organisations and their appointed agents may process data of funded partners and their sub-funded partners on our behalf including for monitoring, evaluation and audit purposes, and to conduct organisational checks and verifications for fraud or error detection. They may contact you to discuss these matters. If DCMS is processing personal data for the purpose of post funding award assurance (fraud and error detection and recovery) they will also become a joint controller of the data along with Comic Relief. DCMS will be using a task carried out in the public interest as the legal basis for processing the data.
21.5. We may share your personal information to enforce and protect our legal rights, or the safety of those who work for us, or with us, our beneficiaries, donors or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
22. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow third parties to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. Some of our partners run their operations outside of UK and this may include countries who have different data protection laws. We will always take steps to make sure appropriate protections are in place (in accordance with UK data protection law) and that information is safeguarded.
23. LAWFUL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
23.1. UK data protection laws require us to have a lawful basis for processing your personal data. The lawful bases we rely on are:
23.1.1. Where we have your specific consent to use your personal information for a specific purpose.
23.1.2. Where we process your personal information for our legitimate interests (or those of a third party). Please see section 12 (Legitimate Interests) below.
23.1.3. Where the processing of personal information is necessary to perform a contract with you (for example, where you have purchased a product from us).
23.1.4. Where the processing of personal information is necessary to comply with a legal or regulatory obligation that applies to us (for example, in some instances, we may be required to share your information with the Charity Commission, Information Commissioners Office, Fundraising Regulator, other regulators or law enforcement agencies, to use your information for due diligence or ethical screening purposes, or to retain financial records to align with HMRC's requirements).
23.1.5. Where the processing of personal information is vital or necessary to protect someone's life.
23.1.6. If the processing of personal information is necessary to perform a task in the public interest.
24. LEGITIMATE INTERESTS
24.1. When we use our legitimate interests as the lawful basis for processing your personal information, we will consider and balance any potential impact on you and your rights and freedoms. We will only then proceed where we believe our interests are not overridden by the impact on you.
24.2. Our legitimate interests include Comic Relief's interest in conducting and managing our operations to enable us to give you the best service and the best and most secure experience. Specific examples of this include:
24.2.1. Sending you marketing communications by post.
24.2.2. Sending you an email, SMS text, WhatsApp or letter, or calling you by phone, for administrative purposes or to say thank you for your support.
24.2.3. Analysis and profiling of our supporters, for example to enable us to tailor our communications.
24.2.4. Using third party sources to keep your postal address up to date.
24.2.5. Use of personal information to monitor use of our website for technical purposes.
24.2.6. In relation to funded partners, monitoring and evaluating funding, activities and compliance with their Conditions of Funding, audit checks and conducting organisational checks and verifications for fraud or error detection.
25. HOW LONG WE KEEP YOUR INFORMATION FOR
25.1. We will only keep your information as long as is reasonably necessary, taking into account:
25.1.1. the purposes for which we collected the information; and
25.1.2. any legal, accounting or regulatory requirements (which may require us to keep certain information for a specified amount of time).
25.2. We will keep and delete your information in accordance with our internal policies and procedures, which we regularly update. If you would like any further details on this, please Contact Us.
25.3. Where we are relying on your consent to receive electronic marketing communications, we appreciate that the consent you give us shouldn't last forever. When deciding whether to continue sending these communications to you with your consent, we will look at all relevant circumstances, including when you provided your consent, what this was for and what engagement we've had with you since then. Engagement includes opening emails, responding to a message, calling us or sending us a letter or email, making a donation or other fundraising activity.
26. WE RESPECT YOUR PREFERENCES
26.1. If you would like us to:
26.1.1. stop using your personal information for any of the purposes set out above; and/or
26.1.2. stop sending you marketing materials or other communication,
27. you can manage your preferences using our preference centre.
27.1. You can also unsubscribe from our communications (including marketing communications) by following the directions to 'unsubscribe' set out in the communication.
27.2. If you have indicated you don't want to receive marketing communications from us, we may still need to contact you for administrative purposes (for example, processing a donation you have made, or providing you with information you need to participate in an activity or event you have registered for).
28. COOKIES
28.1. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Please see our Cookies Policy for more details.
29. CHANGE OF PURPOSE
29.1. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our DPO (DPO@comicrelief.com(opens in new window), or using the contact details set out above).
30. DATA SECURITY
30.1. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties on a need-to-know basis. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
30.2. We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
31. YOUR RIGHTS AND COMPLAINTS
31.1. You have certain rights over the personal information we hold about you. These include:
31.1.1. Right to access: you have the right to request a copy of the personal information we hold about you, which we will provide unless a legal exception applies.
31.1.2. Right to rectification: if the personal information we hold about you is inaccurate or incomplete, you have the right to have this rectified.
31.1.3. Right to erasure: you have the right to have some or all of the personal information we hold about you deleted, which we will do unless a legal exception applies.
31.1.4. Right to restrict use: you have the right to request the restriction of our processing of your personal information in certain circumstances.
31.1.5. Right to data portability: this can allow you to obtain and reuse your personal information for your own purposes across different services.
31.1.6. Right to object: if we are processing your personal information based on our legitimate interest, you can object to our use of your information in certain circumstances.
32. If you would like further information about any of these rights, please Contact Us.
32.1. Where you have consented to us using your personal information (for example, for electronic marketing), you have the right to withdraw your consent at any time. Please see section 14 above.
32.2. You also have the right to make a complaint or raise any concerns you have that relate to our approach to your personal information to the Information Commissioner's Office (ICO – the ICO is the UK regulatory authority for data protection issues (www.ico.org.uk/global/contact-us/(opens in new window))). We would appreciate it if you could please let us know if you contact the ICO. If you feel able to contact us before you contact the ICO, we will take your concerns seriously and we will work with you to resolve any issues that you have (noting that we will tell you if you should refer the issue to the ICO and that we may also need to tell the ICO).
33. CHANGES TO THE PRIVACY NOTICE
33.1. This privacy notice was last updated in March 2026.
33.2. Please note that we may update this privacy notice from time to time and will publish any update on our websites. If we make significant changes to this notice, we will directly inform you of these changes where reasonably practicable (for example, if you have agreed to receive email marketing messages from us, we will email you).