Before taking the time to get in touch with us, you may find it helpful to visit our frequently asked questions
If you are getting in touch about an online shop order, please be aware these are taking a little longer than usual to arrive with customers, please allow up to 10 working days from the date of order before getting in touch.
Send us a message
Our Supporter Care Team look forward to hearing from you. The quickest way to get in touch with us is to use the form below, we will aim to get back to you as soon as possible, please allow two working days for a response.
If you are under 18, please ask your parent to submit your question. In order to answer your query we will hold your name, email address and any supporting information you give us on our systems. The Fundraising Regulator requires us to keep your personal data for 6 years so that we can report on the number of complaints and enquiries we receive. Your personal data is not passed to the regulator. We’ll keep your data safe, we won’t sell it, and we won’t use it for marketing.
Contact by phone
In order to support our supporters as best as we can whilst complying with social distancing, we have moved our Supporter Care predominantly online, the most efficient way to get in touch with us is using the contact form above. If you have a query that you wish to discuss over the phone, you can leave a voicemail for us at 0207 820 2000, leaving your contact details and a summary of your enquiry and we will get back to you as soon as we can, usually within two working days. Or if you are a funded partner or wish to discuss potential funding, please call us on 0207 820 2170.
Contact by post
You can write to us at:
Comic Relief, 89 Albert Embankment, London, SE1 7TP
Please be aware that to comply with social distancing we may take a little longer to collect and respond to our post, thank you for your patience.
Choose how we contact you
If you'd like to subscribe or unsubscribe from our mailing list, please visit our preference centre.
Complaints and concerns
If you're unhappy with any aspect of Comic Relief, Red Nose Day, or Sport Relief you can read our full complaints policy.
If you are concerned about aspects of what we do you can refer to our policy on how to raise concerns.
If you have concerns about a safeguarding issue or would like to speak to our Safeguarding Lead about any concerns, please contact our Lead directly on firstname.lastname@example.org(opens in new window).
If your complaint concerns fundraising and you are dissatisfied with the outcome of our investigation, you may refer the matter to the Fundraising Regulator. For more information please go to fundraisingregulator.org.uk(opens in new window)
Any complaints concerning programmes on the BBC should be directed to the BBC. Details can be found at bbc.co.uk/complaints(opens in new window).
If you'd like to join Comic Relief, visit our careers section for information on our current vacancies and how to apply.